PLEASE NOTE: I do not work for the Walt Disney Travel Company, and while I would love to help you with any of the Photopass+ issues you may be experiencing, you will need to call Disney’s Technical Support to handle them. Here are the ways to contact them:
1. If you want to check the order status Select the “Check Order Status” link in the order confirmation email that was sent or check your order status by clicking on the “Check Order Status” link on your “My Account” page.
2. Use the Online Help section to find answers to commonly asked questions.
3. If you need to find your photos – because you either lost your Disney’s PhotoPass card or photos are missing from your Disney’s PhotoPass card – Fill out their online lost card/photos form and they will try their best to assist you.
4. If you are having problems uploading photos see their online help section for assistance.
6. Call them if you would like to speak to one of their team members, you can reach them at 407-560-4300. Their live phone hours are Monday-Saturday 9 a.m. until 5 p.m. eastern time.
Well, there is one thing that Disney World is good at, and that is change. Just when we were all getting used to the new Photopass+™ product, they went and changed the name – it is now Memory Maker (I kind of like that….it sounds familiar!!)
It seems to be the same general concept where you get all of your pictures – taken on rides, restaurants, and by Photopass™ Cast Members – all in one place, on one account. You link them to your account (and MagicBand) and then get to download them. The main differences seem to be the purchase discount period and the CD. Whereas before you had to purchase the package 14 days in advance of your arrival, now you can purchase at any time before your arrival and still get the discount – the kicker being that if Memory Maker is purchased at the advance purchase price, any photos taken within 3 days from the date Memory Maker is purchased will not be included. So, basically buy it 3 days in advance and you are good. Also, the CD is now extra, so if you want the stock photos, or an archive of the photos you can buy the CD for an additional $29.95.
Here is a really good side by side comparison from WDWPrepschool: http://wdwprepschool.com/memory-maker-has-replaced-photopass-heres-a-comparison-and-faqs/
Here is a link to the specifics of the photo plan: https://disneyworld.disney.go.com/plan/my-disney-experience/memory-maker/
And the How-to Guide that they put together: https://mydisneyphotopass.disney.go.com/how-to-guide-page-1
It seems pretty simple – I just don’t understand why it wasn’t rolled out this way to begin with!
The following information was originally published on September 4, 2013.
This was just announced!!
Surprise! Disney PhotoPass™ Service has opened the doors to a new online experience for Walt Disney World® Guests.
Introducing MyDisneyPhotoPass.com which features a fresh new look, organizing your photos in a timeline that allows you to relive your vacation memories as they happened. You will also have access to new stickers featuring Character signatures and Disney icons.
What This Means to You
- My Photos
Your current photos will still be available at DisneyPhotoPass.com for you to share, create and purchase until their expiration date. Photos from DisneyPhotoPass.com will not be moved or accessible at MyDisneyPhotoPass.com.
- Saved Projects
DisneyPhotoPass.com saved projects will be available for you to edit and purchase until the photos in your project expire. Saved projects will not be moved to MyDisneyPhotoPass.com. We recommend you complete and purchase any projects before your photos expire.
- New Registration
MyDisneyPhotoPass.com is a part of the Disney.com family of sites and your current DisneyPhotoPass.com log in will not work at MyDisneyPhotoPass.com. You will need to complete a new registration or sign in using an existing Disney account. If you’ve registered with a site like MyDisneyExperience.com, disneyworld.com, ABC.com or ESPN.com, you can use the same member name and password.
- Disneyland® Resort, ESPN Wide World of Sports Complex (Gameday Photos) and Aulani, A Disney Resort & Spa Guests
At this time only Walt Disney World® Guests will have access to MyDisneyPhotoPass.com. All other Guests will continue to view, edit and purchase their photos at DisneyPhotoPass.com. Disneyland® Resort, ESPN Wide World of Sports Complex (Gameday Photos) and Aulani, A Disney Resort & Spa photos will not be available at MyDisneyPhotoPass.com.