PLEASE NOTE:  I do not work for the Walt Disney Travel Company, and while I would love to help you with any of the Photopass+ issues you may be experiencing, you will need to call Disney’s Technical Support to handle them.  Here are the ways to contact them:

1. If you want to check the  order status Select the “Check Order Status” link in the order confirmation email that was sent or check your order status by clicking on the “Check Order Status” link on your “My Account” page.

2. Use the Online Help section to find answers to commonly asked questions.

3. If you need to find your photos – because you  either lost your Disney’s PhotoPass card or photos are missing from your Disney’s PhotoPass card – Fill out their online lost card/photos form and they will try their best to assist you.

4. If you are  having problems uploading photos see their online help section for assistance.

5. Email them if you have questions that are not answered in the online help section, or if you have comments about Disney’s PhotoPass Service,  via this email form.

6. Call them if you would like to speak to one of their team members, you can reach them at 407-560-4300. Their live phone hours are Monday-Saturday 9 a.m. until 5 p.m. eastern time.


Well, there is one thing that Disney World is good at, and that is change.  Just when we were all getting used to the new Photopass+™  product, they went and changed the name – it is now Memory Maker (I kind of like that….it sounds familiar!!)

It seems to be the same general concept where you get all of your pictures – taken on rides, restaurants, and by Photopass™ Cast Members – all in one place, on one account.  You link them to your account (and MagicBand) and then get to download them.  The main differences seem to be the purchase discount period and the CD.  Whereas before you had to purchase the package 14 days in advance of your arrival, now you can purchase at any time before your arrival and still get the discount – the kicker being that if Memory Maker is purchased at the advance purchase price, any photos taken within 3 days from the date Memory Maker is purchased will not be included.  So, basically buy it 3 days in advance and you are good.  Also, the CD is now extra, so if you want the stock photos, or an archive of the photos you can buy the CD for an additional $29.95.

Here is a really good side by side comparison from WDWPrepschool:

Here is a link to the specifics of the photo plan:

And the How-to Guide that they put together:

It seems pretty simple – I just don’t understand why it wasn’t rolled out this way to begin with!


The following information was originally published on September 4, 2013.

This was just announced!!

New Website for Walt Disney World® Guests:

Disney PhotoPass Service
Lake Buena Vista, FL via Facebook
September 4, 2013 at 12:09pm

Surprise! Disney PhotoPass™ Service has opened the doors to a new online experience for Walt Disney World® Guests.

Introducing which features a fresh new look, organizing your photos in a timeline that allows you to relive your vacation memories as they happened. You will also have access to new stickers featuring Character signatures and Disney icons.

What This Means to You

  •   My Photos

Your current photos will still be available at for you to share, create and purchase until their expiration date.  Photos from will not be moved or accessible at

  •   Saved Projects saved projects will be available for you to edit and purchase until the photos in your project expire.  Saved projects will not be moved to  We recommend you complete and purchase any projects before your photos expire.

  •  New Registration is a part of the family of sites and your current log in will not work at  You will need to complete a new registration or sign in using an existing Disney account.  If you’ve registered with a site like,, or, you can use the same member name and password.

  •   Disneyland® Resort, ESPN Wide World of Sports Complex (Gameday Photos) and Aulani, A Disney Resort & Spa Guests

At this time only Walt Disney World® Guests will have access to  All other Guests will continue to view, edit and purchase their photos at  Disneyland® Resort, ESPN Wide World of Sports Complex (Gameday Photos) and Aulani, A Disney Resort & Spa photos will not be available at


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21 Responses to

  1. Suzan Wold says:

    This is ridiculous, why can’t I access my photos from the Magic Kingdom? Your instructions say I must register, but where do I do that? This was a lot easier in the past!

  2. edmilandi23so says:

    hola estoy tratando de ver mis fotos pero no logro tener acceso estuve por Disney del 18 al 27 de octubre ultimo gracias

    • Cheryl says:

      O Web site de Disney Photopass+ tem tido edições, assim que você pôde querer chamá-las no telefone. O número deve estar em seu cartão de Photopass+.

  3. Is there a number I can call? I am having a lot of trouble finding the place to enter my number. The directions I have on the card from Animal Kingdom(we were in the parade)instructs me to go to I entered my number, however, it asks for a password. I entered Rafiki and nothing comes up. This is very difficult.

  4. Lygia B. Lobo says:

    Where are my pictures? They told me I could get them here!

  5. Lourdes says:

    Estoy tratando de ver mis fotos y no puedo visualizarlas. Todas las fotos que me tomé mostré la magic band y ahora cuando quiero visualizarlas me piden ID y pongo el de mi banda y me sale error.

  6. Richard Wauchter says:

    I am a senior citizen who visits Disney World as many times as possible. I am an annual passholder also a DVC member. Each year I purchase the photo CD. I live in Pittsburgh PA but I am now spending the winter months in Florida near Disney World. My wife and I love the pictures, but this new program seems too complicated for us. I can’t even figure out how to register. Also, I used to be able to have all my pictures from my one visit on one photopass purchase Now the way this is set up I will have to make at least three different photopass purchases (if not more) to be able to enjoy our DisneyPhotos. I am very unhappy with the changes Disney is making. They are taking away the MAGIC!!!!!! The photopass changes are not the only changes that Disney is making that upsets me.


  7. D. says:

    I have photos from a character dinner. It says they have to added under the “my media” tab on the mydisneyphotopass site, but I do not see where that tab is located. This is the only issue I have had. Any suggestions?

    • Cheryl says:

      You need to enter the 16 digit code from the card that the pictures were saved on, or the code from the back of your Magic Band if they were saved there, then they should load. Hope this helps!

  8. LBryant says:

    First you eliminate the ability to view the photos on site—–which worked well and gave visitors immediate access to pix results. If pix didn’t work out you could take more—etc. Now you have gone to the online photo pass concept——which should have minimized the excitement about the photos—–but one, if not distracted from their regular life responsibilities, could have still viewed and ordered photos, if they were pleasing. But, as all the above respondents have indicated,this is a “ring around the rosy” exercise, resulting in futility. How could the programming have been so screwed up???———-Unless a PR individual, with overly ambitious goals and minimal software expertise got involved!!!

  9. Janie says:

    Ok Cheryl, seems like you know a lot about this and have had no problems..I just got back from WDW and I entered the disk they gave me and had no idea what to do (it doesn’t show any of my pics on there) After reading the above comments, I went to My Disney Experience (I already had an account) and entered the numbers from the back of the Photo Pass cards ad they came up!! :) So my question is How do I get them downloaded to my computer? I clicked download and it only selected 4 out of 65 pics and downloaded them. Does it take awhile to download the rest or do I need to do something different?

  10. laurent landry says:

    it is very difficult to have the picture after I paid for it. I will never do it again and will discourage anybody I know to buy it that way.

    • Cheryl says:

      I am sorry that you had such a difficult time with the Photopass process. I would recommend getting in touch with Disney World and let them know, as they can only improve their systems if they know what is wrong with them.

  11. linda castillo says:

    would like to see my photos

    • Cheryl says:

      Have you logged in to your MyDisneyExperience account? From there you can click on the Photopass link and then you can see your pictures once they are linked.

  12. Linda Paetkau says:

    Purchased a Disney photo through the download option and received a Disney Photo Pass card to use once we got home. Now that we are back home from vacationing at Disney Parks from January 18th to 26th, I am now trying to retrieve our photo. This process is timely and very complicated and find the instructions very hard to follow. Not sure if I have to wait the 24 hours from creating my account before retrieving our pictures or if your system is just not cooperating to make this process happen.

  13. Christopher White says:

    How do we see our photos if we had the wristbands? We never had card.

  14. Estoy ret
    irado de Disney desde el 2006. Antes yo me retrataba en la fiesta de navidad para empleados y me daban mi foto en el parquet y ahora es por la computadora y no puedo . Que puedo hacer?

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